Refund and Return Policy

At Vapesbang, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns:

1. Timeframe: You can request a return within 15 days of receiving your order.
2. Condition: Items must be:
   • Unused and in their original packaging.
   • Free from any damage caused by use.
   • Accompanied by the original receipt or proof of purchase.
3. Non-Returnable Items:
   • Opened or used e-liquids/e-juices.
   • Clearance or sale items.
   • Products with tampered safety seals.

Return Process:

1. Initiate a Return: Contact our support team at info@vapesbang.com with your order details.
2. Return Authorization: After approval, we’ll provide instructions for shipping the item back.
3. Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

Refund Policy:

1. Refund Approval: After inspecting the returned item, we will notify you of the refund status.
2. Method: Approved refunds will be processed back to your original payment method within 5-7 business days.
3. Deductions: Any applicable shipping or restocking fees will be deducted from the refund amount.

Damaged or Defective Products:

If you receive a damaged or defective item:

• Notify us within 48 hours of delivery with pictures or videos of the issue.
• We will arrange for a replacement or issue a full refund, including shipping costs.

Exchanges:

We only replace items if they are defective or damaged. For exchanges, contact our team with your order details.

Contact Us:

For questions about returns or refunds, please reach out to us at:
📧 Email: info@vapesbang.com
📞 Phone: +92 304 9161784