Vapes Bang

On Order Over Rs.1000

Refund and Return Policy

At Vapesbang, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns:

  1. Timeframe: You can request a return within 15 days of receiving your order.
  2. Condition: Items must be:
    • Unused and in their original packaging.
    • Free from any damage caused by use.
    • Accompanied by the original receipt or proof of purchase.
  3. Non-Returnable Items:
    • Opened or used e-liquids/e-juices.
    • Clearance or sale items.
    • Products with tampered safety seals.

Return Process:

  1. Initiate a Return: Contact our support team at info@vapesbang.com with your order details.
  2. Return Authorization: After approval, we’ll provide instructions for shipping the item back.
  3. Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

Refund Policy:

  1. Refund Approval: After inspecting the returned item, we will notify you of the refund status.
  2. Method: Approved refunds will be processed back to your original payment method within 5-7 business days.
  3. Deductions: Any applicable shipping or restocking fees will be deducted from the refund amount.

Damaged or Defective Products:

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery with pictures or videos of the issue.
  • We will arrange for a replacement or issue a full refund, including shipping costs.

Exchanges:

We only replace items if they are defective or damaged. For exchanges, contact our team with your order details.

Contact Us:

For questions about returns or refunds, please reach out to us at:
📧 Email: info@vapesbang.com
📞 Phone: +92 304 9161784

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